Services

Updates

Given the continuous and significant increase in performance over time of the products are continuously made available two types of updates:

• updates to the current version;
• new versions.

In the first case the updates are released every week and also update the products by downloading a special web page or if you are connected directly to the Internet with an automatic update the same. With this method you are sure to have the programs to sync changes made.

In the second case includes the development of broader scope involving a change of version and are managed by the user to send a CD for a new installation. Nothing better to remain in line with all the developments of products.

Technical support

All products are supplied, unless otherwise specified, with free technical support for six months which can then be renewed annually.

The service include:

• Help Desk telephone by our engineers;
• technical assistance via internet.

This opportunity is the most convenient forms of assistance available because you can send via e-mail file of the job that you are to request technical advice needed.

In the case of SismiCad is the program that provides an interface to request, if you are connected to the Internet. The transmission of the file relating to orders in production is automatic, so that the service they reproduce for a complete analysis of the situation and planning for a fruitful telephone conversation with the customer.

Newsletter

All users who so wish can receive a monthly newsletter that informs a lot of activity. As a sole means of communication with users gives the dates of events in programming, news development, some curiosities and even some useful information on the use of technical products.

Service

Along with the opportunities of the courses there is the possibility to request from us the realization of a job. We can perform for the user input of a structure, its resolution, or even check up the implementation of all the executive needed to work very complex.

In this case must be agreed in each case the costs and availability. Further information can be handy contact our commercial sector.